Four values that define Valora. In our interactions with each other and in our dealings with customers and partners. We brighten up our customers’ journey: we brighten up our customers’ day. Wherever people are on the move.
We are always close at hand for our customers, and close to our staff. We firmly believe that happy employees mean happy customers. We value our employees and take an interest in what matters to them. We help them develop professionally and personally and give them constructive feedback.
Retail is in the details, and never stands still – we know all about this, it’s in our blood. We set ourselves ambitious targets, make decisions quickly, and implement them decisively within the guidelines. We are flexible. We can improvise, and see every change as an opportunity to make the customer experience even better.
We take a practical, pragmatic approach and act accordingly, always putting our customers first. We make things simple and uncomplicated. We place trust in others and allow them to take responsibility. We communicate efficiently, transparently and credibly. We are unbureaucratic, direct and open.
We are always on the look-out for fresh ideas. There’s no telling where ideas will come from. They’re not bound by hierarchies or areas of expertise. These are the ideas we encourage. We give them space to develop and nurture them carefully. This way we’re able to continually surprise and delight our customers.