With the sale of Naville Distribution and the sale of the Naville property in Geneva, Valora was able to successfully conclude the transformation of the Group into a focused convenience and food service provider. The focus also fell on the further optimisation of the network of sales outlets in Switzerland and Germany and the expansion of the Ditsch/Brezelkönig retail formats.
At the same time, the integrated value chain was strengthened with the own brands ok.– in Germany and Caffè Spettacolo in Switzerland and Germany as well as the increasing use of Ditsch bakery products in the own convenience stores. We also pushed ahead with the expansion of production capacities for pretzel and bakery products for third-party customers.
The selection of food and beverages on offer was also expanded across the entire kiosk and convenience business. For example, around 100 sales outlets in Switzerland were equipped with Starbucks coffee machines and approximately 650 with Caffè Spettacolo machines.
At the same time, various new digital offers were launched, including the Caffè Spettacolo app that allows customers to place orders while on the move and to pay via the app, the scan&go pilot project aimed at increasing transaction speeds during rush hour periods, and the establishment of a Retail Analytics team. The objective is to tailor new offers better to customer needs with simple and practical digital solutions and to increasingly position Valora as a service partner.
These numerous initiatives lay a good foundation for our medium- to long-term growth plans. The strategy provides a clear focus:
growth and expansion, efficiency, a performance-driven culture and innovation.